First, check your trash… Then, be sure to add firstname.lastname@example.org right now to your address book, approved senders or white-list to make sure our e-mail confirmations arrive in your inbox!
Click on the question of interest…
- What are “Perks”?
- How do I make sure my item/bracelet fits?
- What is your return policy?
- What type of clasps do your bracelets have?
- What if I want something custom?
- How quickly do you ship?
- How do I know when my order has shipped?
- How long will my order take to get to me?
- What are your shipping costs?
- How do you ship?
- What if I have a question about my order?
- Do you ship Internationally?
- Do you have sales?
- Do you offer wholesale pricing?
- Do you make donations to worthy causes?
- Who is Paracord Paul®?
What are “Perks”?
It is our small way of thanking our loyal customers for their support and patronage! For every $10.00 spent another Perk gets added to your account. (We can only apply perks to folks who register so we have an account to put your perks in.) When you setup your account, you can then begin to accumulate “Perks” that over time you can use to treat yourself to discounted or free gear on our site! How cool is that!?
UPDATE: We have a whole new site and platform as of the Fall/2015. We had to do a complete overhaul of our system to streamline our processes and to keep up with technology and the security challenges that go with that. Judi has a record of all the Perks accumulated on the old system. First, setup your account and register, then before you place your order use this form so that Judi can add/update your Perks from our old system to your new account!
Here’s what you need to know:
- First be sure to become a member of our site so that your orders can be tracked and Perks can be awarded to your account. Unfortunately, there is no way to apply Perks to customers who have not set up an account on our site.
- You must be logged into your account so that as you place orders with us. Perks are rewarded to your account based on the amount spent.
- For every $10.00 spent another Perk gets added to your account!
- You can then use the Perks in your account to treat yourself to products/discounts on our site.
- Perks are awarded per account, are not retroactive and are not transferable to other accounts. You’ll want to be sure that you use the same account login so that your Perks are awarded to one account for future use.
Bonus Perks for Customers…
- Register for an account and you get a 10 Perk Bonus to start with!
- Leave a product review on a product’s page and 10 Perks get automatically added to your account!
How do I make sure my item/bracelet fits?
By not guessing and using the instructions here. If you follow the instructions and provide accurate info to me (this goes for dog collars too) I’ll make sure your item fits you comfortably based on the details you provide.
IMPORTANT: Do not guess; do not surmise. Use these instructions and your bracelet or dog collar will fit properly. Size Matters!
Bracelets can be up to 9 inches in length. Ankle bracelets up to 12″. Longer custom lengths requires more cord and therefore will incur additional charges so feel free to e-mail me with details of what you are looking for and I’ll provide a quote.
What is your return policy?
If something isn’t right, e-mail me and I’ll make it right! However, as I am sure you can understand, I cannot be expected to incur replacement/modification costs and return shipping for those who do not provide accurate measurements or correct order details. That is why we offer gentle reminders throughout the order process to review order details, again in the order confirmation e-mail and also in the e-mail sent when Judi sends an order out to my shop.
I custom knot each item just for you based on your order therefore all sales are final. That is why it is so important for you to measure per these instructions and double-check your order details upon check-out (“Please check through the items you are ordering below and make sure they are correct.”).
Measured wrong? Is your bracelet or K9 collar is too big?
For a small fee I’ll modify your bracelet/collar based on the new measurement you provide (we can shorten bracelets but cannot lengthen after the fact). As a courtesy, please contact Judi immediately upon receipt of your order so we can discuss how to best proceed. All returns must have our RMA # on the outside of the box/envelope to be accepted. Items shipped back to us without an RMA number or the courtesy of discussing with us first will be refused.
What type of clasps do your bracelets have?
All bracelets come with our black durable contour buckle. On most of our 550 bracelets you have the option to upgrade to our TactiCool Stainless Steel Adjustable Shackle. For strength and durability we only use our high polished aluminum buckles on our K9 collars.
What if I want something custom?
I’m all about doing custom work! However, I have to be careful when entertaining custom jobs so I can maintain the service levels my customers have come to expect. So shoot me an e-mail and let me know what you are looking for! Judi keeps a rolling list of requests and if we can, we’ll do our best to make it happen or add it as a new product.
How quickly do you ship?
Keep in mind each of your items are handmade to order. LEO and Military orders are given first priority. Our lead-time generally runs 48 to 72 hours.
Due to the amount of knotting required on larger orders and dog leashes, these orders will take more time — so plan on an additional 3-5 days just to be safe. If you have a specific in-house date don’t hesitate to reach out and let us know!
How do I know when my order has shipped?
You will receive an e-mail from us noting when your item(s) are on the way. All shipments have tracking numbers for Delivery Confirmation.
How long will my order take to get to me?
We are in zip code 38668 in northern Mississippi. First Class USPS will vary to your location. Let’s be real — Uncle Sam’s postal service is not the most consistent or reliable — so plan on 3-5 days to get your package; possibly longer if you are on either coast or there are weather issues in your neck of the woods. We highly recommend if you want to get your items faster that you upgrade to Priority using our special customer deal for only $5.95 which takes 2-3 days from our location to yours once in Uncle Sam’s hands (and even that isn’t guaranteed by USPS!).
What are your shipping costs?
We keep it simple and even though the USPS raised their rates, again, on 1/17/16 — we still offer you discounted rates for packages within the United States!
How do you ship?
All items are shipped USPS First Class Mail and you have the option of upgrading to USPS Priority at our discounted rate. If you need expedited shipping for a special day or event, just e-mail me and we can discuss how best to reach your target date!
What if I have a question about my order?
Do you ship Internationally?
Currently we ship to Canada and a select few other countries where we have the ability to track our orders. Orders received from outside the USA will incur additional shipping fees and ship via USPS Priority. If you would like a quote before placing your order, reach out.
Paracord Paul® is not responsible for any duties, taxes, import fees or brokerage fees that may be associated with your order. That responsibility lies solely with you and your country’s postal service. We are not knowledgeable about country-specific import regulations and will not be responsible for fees/damages or issuance of refunds associated with noncompliance, therefore, we strongly encourage you to research all of the policies and regulations for your country prior to placing an order with us.
Do you have sales?
We keep our prices low to start. We do have a Black Friday-Cyper Monday sale each year that starts the day before Thanksgiving. Otherwise, on Military, Patriotic or Veterans related Holidays we might hold an “event” or a promotion. Being a small shop we just don’t have 20%-60% discount potential built into our prices like the big name/big box stores do. Instead we offer you great prices every day! That’s why we started our Perks Program that gives us the opportunity to thank our loyal customers who appreciate our quality and service standards.
Do you offer wholesale pricing?
Do you make donations to worthy causes?
We get several e-mails every day asking for free products (some for hundreds or thousands of free products) for this or that team, squad or cause. Being we are a veteran-run small business — just Judi and I — and our product line is geared towards military and law enforcement, when we can make donations it is at our discretion and only to those groups and orgs that benefit our Military, Wounded Warriors and their families.
Who is Paracord Paul©?
Paracord Paul® is not just a company name — I am a U.S. Air Force Veteran who makes the quality products on this site by hand. I use only the best materials I can find and take quality and service very seriously. It is me and my better-half, Judi, here to serve you! For more about me — click here.
Special Note: To the increasing number of demanding e-mailers who expect us to offer tutorials, how-tos, written instructions, videos, kits and even sell our supplies so that they can make the products we sell here, if it is not listed on our site; it is not for sale. Thank you.
LEGAL STATEMENT: Paracord Paul® is a registered trademark. We diligently and aggressively protect our trademark, our copyright protected content and images from unauthorized use. We will not hesitate to file a DMCA complaint with the hosting company of unethical individuals causing the offending Website to be taken off-line. Govern Yourself Accordingly.