Where Service Matters | Frequently Asked Questions
Not Receiving Your Order Confirmation E-mails?
First, check your spam/junk folders… Then, be sure to add [email protected] right now to your address book, approved senders or white-list to make sure our email confirmations arrive in your inbox!
- Do I have to be in law enforcement, in the military or have
served in the past to purchase from Paracord Paul?
- Will I get email confirmations?
- How do I make sure my item/bracelet fits?
- What is your return policy?
- Measured wrong? Is your bracelet or K9 collar too big?
- What type of clasps do your bracelets have?
- How quickly do you ship?
- What are your shipping costs?
- How do you ship?
- How do I know when my order has shipped?
- How long will my order take to get to me?
- What if I have a question about my order?
- Do you ship internationally?
- When do you have sales?
- Do you offer wholesale pricing?
- Do you make donations to worthy causes?
- Do you consider custom requests?
- Who is Paracord Paul?
Do I have to be in law enforcement, in the military or have served in the past to purchase from Paracord Paul?
No, you need not have served or be serving to order from us. We are happy to knot up our products for any and all American Patriots. Military and Law Enforcement get the benefit of moving to the front of the line which shortens our lead-time a bit.
Will I get email confirmations?
Absolutely! When you place your order and when it ships with your tracking number.
You want to whitelist our email address [email protected] to make sure you receive all our communications. Also, there will be times that we need clarification or have questions about your order.
If we do need to contact you and do not receive a reply within 7 days. We will refund your order. You can always replace your order at your convenience.
How do I make sure my item/bracelet fits?
By providing an accurate WRIST size (NOT bracelet size). By not guessing and using the instructions here. If you follow the instructions and provide accurate info to me I’ll make sure your item fits you comfortably based on the details you provide. This goes for dog collars too — we need NECK size — not collar size.
IMPORTANT: Do not guess; do not surmise. Use these instructions and your bracelet or dog collar will fit properly. Size Matters!
Bracelets can be up to 9 inches in length. Ankle bracelets up to 12″.
What is your return policy?
If something isn’t right, email me and I’ll make it right! However, as I am sure you can understand, I cannot be expected to incur replacement/modification costs and return shipping for those who do not provide accurate measurements or correct order details.
That is why we offer gentle reminders throughout the order process to review order details, again in the order confirmation email and also in the email sent when Judi sends an order out to my shop.
I custom knot each item just for you based on your order therefore all sales are final. That is why it is so important for you to measure per these instructions and double-check your order details upon check-out.
Measured wrong? Is your bracelet or K9 collar too big?
For a fee I can shorten your bracelet/collar based on the new measurement you provide (we can shorten bracelets but cannot lengthen after the fact). As a courtesy, please contact Judi immediately upon receipt of your order so we can discuss how to best proceed. All returns must have our prior approval to be accepted.
What type of clasps do your bracelets have?
All bracelets come with our black durable contour buckle. On most of our 550 bracelets you have the option to upgrade to our TactiCool Stainless Steel Adjustable Shackle. For strength and durability we only use our high polished aluminum buckles on our K9 collars.
How quickly do you ship?
Keep in mind each of your items are handmade to order. And Paul only has two hands after all! LEO and Military orders are given first priority. We are always pretty busy so most orders ship within 5-6 business days (sometimes sooner) and you’ll receive a confirmation email, with your tracking number, when your order is on the way.
Because of the amount of knotting required on larger orders and dog leashes, these orders will take more time — so plan on an additional 5-7 days just to be safe. If you have a specific in-house date don’t hesitate to reach out and let us know!
Based on our real customer testimonials you can have confidence that items knotted up by Paul, just for you, are worth the wait.
What are your shipping costs?
On 01.26.2020 Uncle Sam rates are up again! 2.2% increase for First Class, 2.8% increase for Priority. We keep it simple we charge what the USPS charges (or less). No adders or handling fees.
Orders within the United States:
- Orders under $25.00: Flat Rate USPS First Class $2.95
- Orders over $25.00: Free USPS First Class
- Orders over $49.99: Free USPS Priority
- Upgrade any smaller order to Priority for $8.30 (what USPS charges).
Orders for Canada are calculated based on location and weight.
How do you ship?
All items are shipped USPS First Class Mail and you have the option of upgrading to USPS Priority. If you need expedited shipping for a special day or event, just e-mail me and we can discuss your target date!
How do I know when my order has shipped?
You will receive an e-mail from us noting when your item(s) are on the way. All shipments have tracking numbers for Delivery Confirmation.
PLEASE be sure to add [email protected] to your address book, approved senders or white-list so you get our e-mail confirmations!
How long will my order take to get to me?
We are in zip code 38668 in northern Mississippi. First Class USPS will vary to your location. Let’s be real — Uncle Sam’s postal service is not the most consistent or reliable — so plan on 3-5 days to get your package; possibly longer if you are on either coast or there are weather issues in your neck of the woods.
We highly recommend if you want to get your items faster that you upgrade to Priority using for $8.30 which takes 2-3 days from our location to yours once in Uncle Sam’s hands (and even that isn’t guaranteed by USPS!).
What if I have a question about my order?
Do you ship internationally?
Currently we only ship to Canada and the United States where we have the ability to track our orders. Orders received from Canada orders will incur additional shipping fees and ship via USPS Priority. If you would like a quote before placing your order, reach out.
Paracord Paul is not responsible for any duties, taxes, import fees or brokerage fees that may be associated with your order. That responsibility lies solely with you and your country’s postal service. We are not knowledgeable about country-specific import regulations and will not be responsible for fees/damages or issuance of refunds associated with noncompliance, therefore, we strongly encourage you to research all of the policies and regulations for your country prior to placing an order with us.
When do you have sales?
We keep our prices low to start. We do have a Black Friday-Cyper Monday sale each year that starts the day before Thanksgiving. Otherwise, on Military, Patriotic or Veterans related Holidays we might hold an event or a promotion. Being a small shop we just don’t have 20%-60% discount potential built into our prices like the big name/big box stores do.
We don’t compete on price. Instead we offer you great prices with outstanding service every single day!
Do you offer wholesale pricing?
We do not offer wholesale pricing off our already low prices to retailers or the general public.
Do you make donations to worthy causes?
We get emails almost every day asking for free products (some for hundreds or thousands of free products) for this or that team, squad or cause. Being we are a veteran-run small business — just Judi and I — and our product line is geared towards military and law enforcement, when we can make donations it is at our discretion and only to those groups and orgs that benefit our Military, Wounded Warriors and their families.
Do you consider custom requests?
Due to the time required to develop the specs for items we do not offer, we are unable to entertain custom product requests. If you want to inquire if we can tweak any of the products that we currently have listed in our shop, we’re happy to see what we can do. Thank you for your understanding!
Who is Paracord Paul?
Paracord PaulTM is not just a company name. I am a U.S. Air Force Veteran who makes the quality products on this site by hand. I use only the best materials I can find and take quality and service very seriously. It is me and my better-half, Judi, here to serve you! For more about me — click here.
Still have questions about purchasing our products? Email me!
LEGAL STATEMENT: Paracord PaulTM has been in business for over a decade. We diligently and aggressively protect our copyright protected content and images from unauthorized use. We will not hesitate to file a DMCA complaint with the hosting company of unethical individuals causing the offending website to be taken off-line. Govern Yourself Accordingly.