Where Service Matters | Frequently Asked Questions
USPS SHIPPING ISSUES: Once your order has shipped, it is in the hands of USPS and out of our control to control. USPS is in perpetual slow-mo-mode (delays in scan status and deliveries), which even they admit is not meeting their stated time-frames. Watch for your order shipping confirmation, where you’ll find a tracking number and link to follow the progress of your order with USPS. I appreciate your understanding.
- Do I have to be in law enforcement, in the military or have
served in the past to purchase from Paracord Paul?
- Do you consider custom requests?
- Will I get email confirmations?
- How do I make sure my item/bracelet fits?
- What is your return policy?
- Measured wrong? Is your bracelet or K9 collar too big?
- What type of clasps do your bracelets have?
- How quickly do you ship?
- What are your shipping costs?
- How do you ship?
- How do I know when my order has shipped?
- How long will my order take to get to me?
- What if I have a question about my order?
- Do you ship internationally?
- When do you have sales?
- Do you offer wholesale pricing?
- Do you make donations to worthy causes?
- Who is Paracord Paul?
Do I have to be in law enforcement, in the military or have served in the past to purchase from Paracord Paul?
No, you need not have served or be serving to order from us. We are happy to knot up our products for all American Patriots. Additionally, military and Law Enforcement benefit from moving to the front of the line, which shortens our lead-time a bit.
Do you consider custom requests?
Due to our constant workload and the time required to develop the specs for custom items and acquire one-off supplies, we are unable to entertain custom product requests at this time. Thank you so much for being so understanding!
Will I get email confirmations?
Absolutely. When you place your order, when your order is sent out to my shop and when it ships with your tracking number.
You want to whitelist our email address [email protected] to make sure you receive all our communications. Also, there will be times that we need clarification or have questions about your order.
If we do need to contact you about your order and do not receive a reply within seven days. We will refund your order. Of course, you can always replace your order at your convenience.
How do I make sure my item/bracelet fits?
By providing an accurate WRIST size (NOT bracelet size) and by not guessing and using the instructions here. If you follow the instructions and provide the correct info to me, I’ll make sure your item fits you comfortably based on the details you provide. This goes for dog collars too — we need NECK size — not collar size.
IMPORTANT: Do not guess; do not surmise. Use these instructions, and your bracelet or dog collar will fit properly. Size Matters!
Bracelets can be up to 9 inches in length. Ankle bracelets up to 12″.
What is your return policy?
If something isn’t right, email me, and I’ll make it right! However, as I am sure you can understand, I cannot be expected to incur replacement/modification costs and return shipping for those who do not provide accurate measurements or correct order details.
That is why we offer gentle reminders throughout the order process to review order details, again in the order confirmation email and also in the email sent when Judi sends an order out to my shop.
I custom knot each item just for you based on your order; therefore, all sales are final. That is why it is so essential for you to measure per these instructions and double-check your order details upon check-out.
Measured wrong? Is your bracelet or K9 collar too big?
I can shorten your bracelet/collar for a fee based on the new measurement you provide (we can shorten bracelets but cannot lengthen them after the fact). As a courtesy, be sure to get in touch with Judi immediately upon receipt of your order so we can discuss how to best proceed. All returns must have our prior approval to be accepted.
What type of clasps do your bracelets have?
All bracelets come with our black durable contour buckle. In addition, on most of our 550 bracelets, you have the option to upgrade to our TactiCool Stainless Steel Adjustable Shackle. Finally, we only use our high polished aluminum buckles on our K9 collars for strength and durability.
How quickly do you ship?
Keep in mind each of your items is handmade to order. And Paul only has two hands. LEO and Military orders are given priority. We are always pretty busy, so most orders ship within 5-6 business days (sometimes sooner), and you’ll receive a confirmation email with your tracking number when your order is on the way.
Because of the amount of knotting required on larger orders and dog leashes, these orders will take more time — so plan on an additional 5-7 days to be safe. If you have a specific in-house date, don’t hesitate to reach out and let us know.
Based on our real customer testimonials, you can have confidence that items knotted up by Paul, just for you, are worth the wait.
What are your shipping costs?
On 01.24 2021, Uncle Sam raised rates again. First Class Package Service increased at an average rate of 6.5%. Priority Mail had an average rate increase of 3.6%. With that, we’ve had no choice but to raise our shipping rates and order minimums for free shipping. Thank you, USPS.
Orders within the United States:
- Orders under $35.00: Flat Rate USPS First Class $3.25.
- Orders over $34.99: Free USPS First Class.
- Orders over $54.99: Free USPS Priority.
- Upgrade any smaller order to Priority for $7.95.
How do you ship?
All items are shipped USPS First Class Mail, and you have the option of upgrading to USPS Priority. If you need expedited shipping for a particular day or event, e-mail me, and we can discuss your target date!
How do I know when my order has shipped?
You will receive an email from us noting when your item(s) are on the way. In addition, all shipments have tracking numbers for Delivery Confirmation.
PLEASE be sure to add [email protected] to your address book, approved senders, or white-list, so you get our e-mail confirmations!
How long will my order take to get to me?
We are in zip code 38668 in northern Mississippi. First Class USPS will vary to your location. Let’s be honest — Uncle Sam’s postal service is not the most consistent or reliable. Plan on at least 3-5 days to get your package, possibly longer if you are on either coast or if there are weather issues in your neck of the woods.
If you want to get your items faster, we highly recommend that you upgrade to Priority for $7.95, which generally takes 2-3 days from our location to yours once in Uncle Sam’s hands (and USPS doesn’t guarantee even that!).
“The U.S. Postal Service is signaling that widespread mail delays prevalent in 2020 and early 2021 are the new normal, setting expectations for the remainder of the year far below historical norms.”…according to an article in Government Executive.
What if I have a question about my order?
Do you ship internationally?
Currently, we only ship to the United States, where we can do better fraud protection and track our orders.
When do you have sales?
We keep our prices low to start. However, we do have a Black Friday-Cyber Monday sale each year that begins the day before Thanksgiving. Otherwise, we might hold an event or a promotion on Military, Patriotic, or Veterans-related Holidays.
Being a small shop, we don’t have 20%-60% discount potential built into our prices like the big name/big box stores or foreign entities do. Therefore, we don’t compete on price. Instead, we offer you great prices with outstanding service every single day!
Do you offer wholesale pricing?
We do not offer wholesale pricing off our already low prices to retailers or the general public.
Do you make donations to worthy causes?
We get emails almost every day asking for free products (some for hundreds or thousands of free products) for this or that team, squad, or cause. We are a veteran-run small business — just Judi and I –, and our product line is geared towards military and law enforcement.
When we can make donations, it is at our discretion and only to those groups and orgs that benefit our Military, Wounded Warriors, and their families.
Who is Paracord Paul?
Paracord PaulTM is not just a company name. I am a U.S. Air Force Veteran who makes quality products on this site by hand. I use only the best materials I can find and take quality and service very seriously. It is me and my better half, Judi, here to serve you! For more about me — click here.
Still have questions about purchasing our products? Please email me.
LEGAL STATEMENT: Paracord PaulTM has been in business for over a decade. We diligently and aggressively protect our copyright protected content and images from unauthorized use. We will not hesitate to file a DMCA complaint with the hosting company of unethical individuals causing the offending website to be taken off-line. Govern Yourself Accordingly.