I had seen the Thinner Thin Blue Line bracelet in the past and made mental note of it because I rwally liked how it looked. Recently I had the need for a medical alert and immediately thought of this great bracelet which I would attach a medical alert charm. After a few quick searches for the perfect charm, I had exactly what I wanted. The customer service and constant contact while order is processing is unequaled. The product is amazing quality, very durable and well made and is really nice in the thinner paracord option. Order came with personally signed note of thanks and two American flag pins. I was expecting the product to be good, but I was super impressed with the other aspects of customer service provided. Highly recommend and will continue to do so. Thanks much Paul and Judi and God Bless.