FAQ
Where Service Matters: Frequently Asked Questions
Below are the questions we are frequently asked, along with their answers for your convenience.
We strive to offer the highest levels of customer service by providing transparency and going the extra mile. All items are custom-made to order, so we may double-check the information on your order based on our decades of experience and request your confirmation to ensure the details are correct.
Please add our email address, support @ paracordpaul.com, to your approved senders or whitelist so that you can receive our communications.
The short answer is your information will be for our eyes only, not shared with third parties, and used exclusively to process your inquiry or order. For more, click here.
As all items are custom-made to order based on the size and color(s) you specify, returns are only accepted if we make a mistake. In such cases, we’ll make things right.
Approved returns must be received within 10 days of the original order date.
Please note that each of your items is handmade to order. And Paul only has two hands.
LEO and Military orders are given priority. We are always pretty busy, but most orders ship within 7-10 business days (sometimes sooner). You’ll receive a confirmation email with your tracking number when your order is on its way.
Due to the increased knotting required for larger orders and dog leashes, these orders will take longer to complete. To ensure timely delivery, please plan for an additional 5-7 days. Please let us know if you have a specific in-house date for larger orders.
Based on our real customer testimonials, you can have confidence that items knotted up by Paul just for you are worth the wait.
The reality is that Paul only has two hands. That means he can only do so much at any given time. Currently, orders, many of which are from loyal customers, for items listed on this website, need to be a priority.
The time required to develop the specs for custom items and acquire one-off supplies is something we are currently unable to accommodate.
We only ship within the United States due to better fraud protection and the ability to track our orders accurately.
We do not offer wholesale pricing in addition to our already low prices. And since Paul only has two hands, we cannot entertain large-quantity orders.
No, you need not have served or be serving to order from us. We are happy to knot up our products for all American Patriots. Additionally, Military and Law Enforcement Personnel benefit from moving to the front of the line, which may shorten our lead time slightly.
By providing an accurate WRIST size (NOT bracelet size) and not guessing. Please follow our instructions carefully.
If you follow the instructions and provide the correct info, I’ll ensure your item fits comfortably based on your details. This also applies to dog collars—we need the NECK size, not the collar size.
IMPORTANT: Do not guess; do not surmise. Use these instructions, and your bracelet or dog collar will fit properly. Size Matters!
Absolutely! We will keep you posted along the way. You will receive an update from us:
- When you place your order.
- If we need clarification or confirmation of your details
- When your order is sent out to my shop.
- When your order ships — with your tracking number.
Be sure to whitelist our email address, support @ paracordpaul.com, so that you can receive all our communications. You want to be able to receive our emails in case we need clarification or have questions about your order.
If we need to contact you about your order and do not receive a reply within seven days, we will refund your order. Of course, you can always re-place your order at your convenience.
I custom-knot each item just for you based on your order; therefore, all sales are final. That is why it is essential to measure per these instructions and double-check your order details upon checkout.
Measured wrong? Is your bracelet or K9 collar too big?
I can shorten your bracelet or collar for a fee based on the new measurement you provide (we can shorten bracelets but cannot lengthen them after the fact). As a courtesy, please contact Judi immediately upon receipt of your order so we can discuss the best course of action. We must approve all returns before they are accepted.
All bracelets come with our durable black contour buckle. In addition, on most of our 550 bracelets, you can upgrade to our TactiCool Stainless Steel Adjustable Shackle.
All neck lanyards include our break-away clasp.
Finally, our K9 collars feature highly polished aluminum buckles for added strength and durability.
January 2025: Uncle Sam raises rates again, so we have no choice but to adjust our shipping rates accordingly. Thank you, USPS.
Orders within the United States:
- Orders under $50.00: Flat Rate USPS First Class for $4.75.
- Orders over $50.00: Free USPS First Class.
- Orders over $75.00: Free USPS Priority.
- Upgrade any order to Priority for $9.50.
We do not make money on shipping; we only cover our costs to the best of our ability.
The USPS has announced that rates will be increased every six months thereafter. Unfortunately, our rates will reflect those increases.
All items are shipped USPS First Class Mail, and you can upgrade to USPS Priority. Email us if you need expedited shipping for a particular day or event, and we can discuss your options!
We will email you to let you know when your item(s) are on their way. Additionally, all shipments are assigned tracking numbers for Delivery Confirmation.
Please add support @ paracordpaul.com to your address book, approved senders, or whitelist so you can receive our email confirmations!
We are in zip code 38668 in northern Mississippi. First-class USPS service will vary depending on your location. Let’s be honest—Uncle Sam’s postal service is not the most consistent or reliable. Allow at least 3-5 days for delivery, possibly longer if you are on either coast or if there are weather issues in your area.
We highly recommend upgrading to Priority for $9.50 to get your items faster. Once in Uncle Sam’s hands, it generally takes 2-3 days from our location to yours (and USPS doesn’t guarantee even that!).
Additionally, once an order is shipped and handed over to USPS, we have fulfilled our responsibilities, and it is out of our control. Please contact your local Post Office with our tracking number if you have any questions.
USPS SHIPPING DELAYS: Once we hand off your order to USPS, it is out of our control. Plan accordingly with this in mind. Thank you!
You can login to your account to check your status. Alternatively, please email us your order number, and we will respond with the answers to your questions.
We keep our prices low 365 days a year. However, we have a Black Friday/Cyber Monday sale each year, which begins before Thanksgiving. Otherwise, we might hold an event or a promotion on Military, Patriotic, or Veterans-related Holidays.
As a small shop, we don’t have discounts of 20%-60% built into our prices, unlike big-name or big-box stores or foreign entities. Therefore, we don’t compete on price. Instead, we offer you great prices with outstanding service every single day!
We appreciate your understanding and support!
No. Our products are only sold here on this website. We have had many reports of seeing our photos and products for sale (at ridiculously high prices) on other e-stores. They are scams, using our product photos illegally, and are not affiliated with us in any way.
We receive emails almost every day asking for free products (sometimes for hundreds or thousands of units) for various teams, squads, or causes. We are a veteran-run small business, just Judi and I, and our product line is geared towards military personnel, law enforcement personnel, and patriotic Americans.
When we can make donations, it is at our discretion and only to those groups and orgs that benefit our Military, Wounded Warriors, and their families.
Paracord Paul™ is not just a company name. I am a U.S. Air Force Veteran who makes quality products on this site by hand. I use only the best materials I can find and take quality and service very seriously.
My better-half, Judi, and I are here to serve you! For more about me — click here.
We’ve been in business for over 19 years, ensuring our customers receive the service they expect and products that are handcrafted to perfection. Each item is hand-made to order just for you. Not happy, let us know and we’ll make it right!
First, we are not a “hobby house”—we’ve been around for over 16 years and run Paracord Paul as a business.
We use the highest-quality cordage and accessories to ensure that we are shipping out the finest products we can make. Paul has high standards, and if something is not good enough for him, it is not good enough for you!
LEGAL STATEMENT: Paracord Paul™ has been in business for 16 years. We diligently and aggressively protect our copyright protected content and images from unauthorized use. We will not hesitate to file a DMCA complaint with the hosting company of unethical individuals causing the offending website to be taken off-line. Govern Yourself Accordingly.